FREQUENTLY ASKED QUESTIONS

WHAT KIND OF QUESTION(S) DO YOU HAVE?

• General Questions
• Questions Related to Ordering
• Questions Related to an Existing Order
• Questions Related to Shipping
• Questions Related to Returns & Exchanges

GENERAL QUESTIONS

• Are your shoes authentic?
• How long have you been in business?
• How do I know that you're legit and the shoes are authentic?
• Where are you located?
• Can you reserve a shoe for me until I can pay for it?
• Do you have any stores or locations?
• I live in the Houston area. Can I pick up my shoes or drop off a return?
• Can I get a catalog?

QUESTIONS RELATED TO ORDERING

• How can I get my order shipped to a different address than my billing address?

QUESTIONS RELATED TO AN EXISTING ORDER

• What is going on with my order? How can I find out?

ANSWERS RELATED TO ORDERING

• WE RECOMMEND USING THE ADDRESS ATTACHED TO YOUR BILLING TO EASE CONFLICTS, IF NEED BE WE CAN SHIP TO A DIFFERENT ADDRESS BUT THERE WILL BE AN ADDITIONAL CHARGE

ANSWERS RELATED TO AN EXISTING ORDER

• WE WILL EMAIL YOU YOUR ORDER CONFIRMATION AND TRACKING INFORMATION, FROM THERE YOU WILL RECEIVE UPDATES FROM THE SHIPMENT COMPANY ABOUT YOUR ORDER.

GENERAL ANSWERS

ARE YOUR SHOES AUTHENTIC?
YES. ALL OF OUR ITEMS ARE 100% AUTHENTIC AND COME WITH THEIR ORIGINAL BOX & PACKAGING. KROFT SERVICES DOES NOT SELL FAKES, VARIANTS, OR B-GRADES.
HOW LONG HAVE YOU BEEN IN BUSINESS?
KROFT SERVICES HAS BEEN IN BUSINESS SINCE 2020.
HOW DO I KNOW THAT YOU'RE LEGIT AND THE SHOES ARE AUTHENTIC?
OUR COMPANY KROFT SERVICES ALTHOUGH NEW, ACQUIRES ALL RECEIPTS ON PRODUCTS PURCHASED THROUGH RETAILERS AND VENDORS WE DO BUSINESS WITH.
WHERE ARE YOU LOCATED?
KROFT SERVICES IS BASED IN THE HOUSTON METRO AREA OF TEXAS.
CAN YOU RESERVE A SHOE FOR ME UNTIL I CAN PAY FOR IT?
NO, ALL OF OUR MERCHANDISE IS SOLD ON A FIRST COME, FIRST SERVED BASIS. WE CANNOT RESERVE SHOES WITHOUT PAYMENT.
DO YOU HAVE ANY STORES OR LOCATIONS?
NO. KROFT SERVICES IS STRICTLY AN ONLINE RETAILER AND WE DO NOT HAVE ANY RETAIL OUTLETS OR LOCATIONS.
I LIVE IN THE HOUSTON METRO AREA. CAN I PICK UP MY SHOES? DO YOU OFFER RETURNS OR EXCHANGES? ALSO WHAT ABOUT REFUNDS?
NO. AT THIS TIME, KROFT SERVICES DOES NOT OFFER LOCAL PICKUP, NOR DO WE OFFER RETURNS OR EXCHANGES, ALL SALES ARE FINAL, REFUNDS ARE ACCEPTED ONLY ON PREORDERS DONE WITHIN THE FIRST WEEK OF PURCHASE.
CAN I GET A CATALOG?
KROFT SERVICES DOES NOT PUBLISH A CATALOG. OUR SITE IS UPDATED DAILY WITH SIZE AND STYLE INFORMATION AND NEW PRODUCTS AND SIZES ARE POSTED AS SOON AS THEY ARE AVAILABLE. WE ENCOURAGE YOU TO CHECK THE WEBSITE FOR THE PRODUCTS YOU WANT.

FREQUENTLY ASKED QUESTIONS

WHAT KIND OF QUESTION(S) DO YOU HAVE?

GENERAL QUESTIONS

QUESTIONS RELATED TO ORDERING

ANSWERS RELATED TO ORDERING

GENERAL ANSWERS

ARE YOUR SHOES AUTHENTIC?

YES. ALL OF OUR ITEMS ARE 100% AUTHENTIC AND COME WITH THEIR ORIGINAL BOX & PACKAGING. KROFT SERVICES DOES NOT SELL FAKES, VARIANTS, OR B-GRADES.

HOW LONG HAVE YOU BEEN IN BUSINESS?

KROFT SERVICES HAS BEEN IN BUSINESS SINCE 2020.

HOW DO I KNOW THAT YOU'RE LEGIT AND THE SHOES ARE AUTHENTIC?

OUR COMPANY KROFT SERVICES ALTHOUGH NEW, ACQUIRES ALL RECEIPTS ON PRODUCTS PURCHASED THROUGH RETAILERS AND VENDORS WE DO BUSINESS WITH.

WHERE ARE YOU LOCATED?

KROFT SERVICES IS BASED IN THE HOUSTON METRO AREA OF TEXAS.

CAN YOU RESERVE A SHOE FOR ME UNTIL I CAN PAY FOR IT?

NO, ALL OF OUR MERCHANDISE IS SOLD ON A FIRST COME, FIRST SERVED BASIS. WE CANNOT RESERVE SHOES WITHOUT PAYMENT.

DO YOU HAVE ANY STORES OR LOCATIONS?

NO. KROFT SERVICES IS STRICTLY AN ONLINE RETAILER AND WE DO NOT HAVE ANY RETAIL OUTLETS OR LOCATIONS.

I LIVE IN THE HOUSTON METRO AREA. CAN I PICK UP MY SHOES? DO YOU OFFER RETURNS OR EXCHANGES? ALSO WHAT ABOUT REFUNDS?

NO. AT THIS TIME, KROFT SERVICES DOES NOT OFFER LOCAL PICKUP, NOR DO WE OFFER RETURNS OR EXCHANGES, ALL SALES ARE FINAL, REFUNDS ARE ACCEPTED ONLY ON PREORDERS DONE WITHIN THE FIRST WEEK OF PURCHASE.

CAN I GET A CATALOG?

KROFT SERVICES DOES NOT PUBLISH A CATALOG. OUR SITE IS UPDATED DAILY WITH SIZE AND STYLE INFORMATION AND NEW PRODUCTS AND SIZES ARE POSTED AS SOON AS THEY ARE AVAILABLE. WE ENCOURAGE YOU TO CHECK THE WEBSITE FOR THE PRODUCTS YOU WANT.